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InfiniteWatch Contact Center AI is a Claude connector (a remote MCP App) that helps support, sales, QA, and operations leaders plan practical AI adoption for contact centers. It builds consultative 30/60/90-day improvement plans, estimates the ROI of automated QA with transparent assumptions, links to a real-time audio analysis demo, and captures demo requests only after explicit consent.

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Setup

No setup or credentials required — this connector is public (auth = none). There is nothing to install and no account to create.
  • Server URL: https://mcp-sales.infinitewatch.ai/mcp
  • Transport: Streamable HTTP (remote MCP)
  • Add it from the Claude Connectors Directory, or as a custom connector using the server URL above.

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What you can do

Just describe your contact center in chat and Claude picks the right tool.

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Tools

  • create_contact_center_improvement_plan — A consultative 30/60/90-day AI improvement plan from your situation, goals, and operating metrics. If you only share a general intent, it asks one short question first so the plan is tailored rather than generic.
  • estimate_contact_center_ai_roi — A deterministic ROI estimate (no AI-invented numbers) for automating QA: analyst time freed, QA coverage uplift, and optional retention upside, with conservative / base / optimistic scenarios and visible, editable assumptions.
  • open_realtime_audio_demo — Opens the live real-time audio analysis demo at audiodemo.infinitewatch.ai.
  • submit_contact_center_demo_lead — Sends a demo/contact request to InfiniteWatch. Used only after you explicitly ask to be contacted, and only with your consent.

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Example prompts

  • “How do I improve my contact center with AI? We run ~50,000 calls/month with 40 agents, only ~2% of calls are QA’d, AHT is high and quality is inconsistent.”
  • “We get 50,000 calls/month, ~2% QA sampling and ~6 min average handle time. What’s the ROI of automated QA?”
  • “Is there a real-time audio analysis demo I can try?”
  • “I’d like InfiniteWatch to contact me for a demo.”

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Data handling & privacy

  • Does not analyze call transcripts and does not store audio.
  • Processes only the operating metrics you provide and, if you request contact, the lead details you submit.
  • Lead data is stored only when you explicitly ask to be contacted and consent.
  • Raw inputs are not logged; only metadata (tool name, latency, status) is recorded.
See the full privacy policy.

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Notes

  • ROI figures are indicative and non-binding; adjust the visible assumptions to your operation.
  • The real-time audio demo runs in your browser and uses your microphone; no audio is stored by this connector.

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Support