> ## Documentation Index
> Fetch the complete documentation index at: https://docs.infinitewatch.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# InfiniteWatch MCP

> Connect InfiniteWatch Global Chat to MCP-compatible assistants.

InfiniteWatch MCP lets MCP-compatible assistants answer questions using your organization's
InfiniteWatch data. It can use voice calls, text conversations, web sessions, insights, trends,
examples, diagnostics, selected interaction summaries, and organization knowledge-base content when
those products are available to your organization.

The connector is organization-scoped. During setup, you sign in to InfiniteWatch, choose the
organization the connector should use, and grant access for the assistant to call InfiniteWatch
Global Chat tools for that organization.

## Requirements

* An active InfiniteWatch account.
* Access to at least one InfiniteWatch organization.
* The relevant InfiniteWatch product enabled for your organization, such as Voice, Text, or Web.
* A configured organization knowledge base if you want the connector to answer from uploaded
  internal documents.
* A Claude, ChatGPT, or other MCP-compatible workspace that allows custom MCP connectors.

## Connect Claude

1. Open Claude settings.
2. Go to Connectors.
3. Add a custom connector.
4. Enter the MCP server URL:

```text theme={null}
https://mcp.infinitewatch.ai/mcp
```

5. Choose OAuth sign-in. If Claude shows OAuth client options, use Claude's published identity when
   available.
6. Sign in to InfiniteWatch.
7. Select the organization the connector should access.
8. Return to Claude and approve tool usage when prompted.

After connection, you can ask Claude to use InfiniteWatch directly. For example:

```text theme={null}
Use InfiniteWatch to get the most important voice insights for this org.
```

## Connect ChatGPT

1. Open ChatGPT settings for a workspace that supports custom MCP servers.
2. Go to Connectors, Plugins, or MCP servers, depending on your workspace UI.
3. Add a custom MCP server.
4. Enter the MCP server URL:

```text theme={null}
https://mcp.infinitewatch.ai/mcp
```

5. Complete the OAuth sign-in flow.
6. Select the InfiniteWatch organization the connector should access.

## What You Can Ask

Use the connector for customer experience analytics and grounded organization-specific questions.

```text theme={null}
What are the most important voice insights for this org?
Find direct examples for "Card reader fails to process transactions", no adjacent examples.
How did unresolved voice calls change week by week in June 2026?
Compare voice and text issues in July 2026.
What are the most important web insights?
Summarize this voice call.
What does our knowledge base say about billing usage history?
```

## Available Tools

* `ask_infinitewatch`: ask a general grounded question using InfiniteWatch data.
* `get_insights`: get top or important insights for voice, text, web, or available domains.
* `get_examples`: find direct examples from calls, text conversations, or web sessions.
* `compare_channels`: compare issues, trends, or priorities across channels.
* `summarize_interaction`: summarize or ask about one selected call, text conversation, or web
  session.
* `analyze_trend`: analyze how a metric or theme changes over time.
* `diagnose_issue`: explain likely drivers behind an issue or poor outcome.
* `ask_how_to`: ask for operational guidance grounded in available InfiniteWatch data or uploaded
  organization knowledge.

## Data Access And Security

* The connector calls InfiniteWatch first-party APIs.
* Access is scoped to the organization selected during OAuth setup.
* Users can only select organizations associated with their InfiniteWatch account.
* Organization selection is enforced server-side.
* The connector does not expose data across organizations.
* The connector does not transfer money, cryptocurrency, or other financial assets.
* The connector does not generate images, video, or audio.
* Most tools are read-only and retrieve analytics, examples, or summaries from InfiniteWatch.

## Knowledge Base

If your organization has configured a knowledge base, the connector can answer supported questions
from that uploaded content. When the available knowledge base does not support an answer,
InfiniteWatch is designed to say that it could not find the answer in the uploaded organization
knowledge base instead of inventing a policy.

## Troubleshooting

* If no tools appear, disconnect and reconnect the connector.
* If authentication expires, reconnect and sign in again.
* If the wrong organization is selected, disconnect and reconnect, then choose the correct
  organization.
* If a domain returns no data, confirm that the corresponding InfiniteWatch product is enabled for
  the selected organization.
* If a knowledge-base question cannot be answered, confirm that the relevant PDF has been uploaded
  and processed for the organization.

## Support

For help with InfiniteWatch MCP, contact [support@infinitewatch.ai](mailto:support@infinitewatch.ai).