> ## Documentation Index
> Fetch the complete documentation index at: https://docs.infinitewatch.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Agents for Observability (Claude Connector)

> Plan AI adoption, estimate QA ROI, and try a real-time audio demo for your contact center — directly in Claude.

InfiniteWatch Contact Center AI is a Claude connector (a remote MCP App) that helps
support, sales, QA, and operations leaders plan practical AI adoption for contact
centers. It builds consultative 30/60/90-day improvement plans, estimates the ROI of
automated QA with transparent assumptions, links to a real-time audio analysis demo,
and captures demo requests only after explicit consent.

## Setup

<Info>
  No setup or credentials required — this connector is public (`auth = none`). There is
  nothing to install and no account to create.
</Info>

* **Server URL:** `https://mcp-sales.infinitewatch.ai/mcp`
* **Transport:** Streamable HTTP (remote MCP)
* Add it from the Claude Connectors Directory, or as a custom connector using the
  server URL above.

## What you can do

Just describe your contact center in chat and Claude picks the right tool.

### Tools

* **`create_contact_center_improvement_plan`** — A consultative 30/60/90-day AI
  improvement plan from your situation, goals, and operating metrics. If you only
  share a general intent, it asks one short question first so the plan is tailored
  rather than generic.
* **`estimate_contact_center_ai_roi`** — A deterministic ROI estimate (no AI-invented
  numbers) for automating QA: analyst time freed, QA coverage uplift, and optional
  retention upside, with conservative / base / optimistic scenarios and visible,
  editable assumptions.
* **`open_realtime_audio_demo`** — Opens the live real-time audio analysis demo at
  [audiodemo.infinitewatch.ai](https://audiodemo.infinitewatch.ai).
* **`submit_contact_center_demo_lead`** — Sends a demo/contact request to InfiniteWatch.
  Used only after you explicitly ask to be contacted, and only with your consent.

### Example prompts

* "How do I improve my contact center with AI? We run \~50,000 calls/month with 40
  agents, only \~2% of calls are QA'd, AHT is high and quality is inconsistent."
* "We get 50,000 calls/month, \~2% QA sampling and \~6 min average handle time. What's
  the ROI of automated QA?"
* "Is there a real-time audio analysis demo I can try?"
* "I'd like InfiniteWatch to contact me for a demo."

## Data handling & privacy

* Does **not** analyze call transcripts and does **not** store audio.
* Processes only the operating metrics you provide and, if you request contact, the
  lead details you submit.
* Lead data is stored only when you explicitly ask to be contacted and consent.
* Raw inputs are not logged; only metadata (tool name, latency, status) is recorded.

See the full [privacy policy](https://www.infinitewatch.ai/privacy-policy).

## Notes

* ROI figures are indicative and **non-binding**; adjust the visible assumptions to
  your operation.
* The real-time audio demo runs in your browser and uses your microphone; no audio is
  stored by this connector.

## Support

* Email: [support@infinitewatch.ai](mailto:support@infinitewatch.ai)
* Website: [infinitewatch.ai](https://infinitewatch.ai)